Frequently Asked Questions

Please feel free to contact EPS if you have any additional question not addressed below.

How do I order with EPS?

Ordering with EPS is as simple as filling out the online order form at and submitting a copy of your prescription(s).

How do I submit my prescriptions?

Signed prescription copies can be emailed to or sent via traditional fax to 540-777-7184.

EPS requires that all prescriptions:


  1. Be written in English on a doctor’s letterhead or prescription pad.
  2. Be dated and hand-signed by the doctor (As EPS often works with and utilizes pharmacies overseas, we cannot accept escribed prescriptions).
  3. Include the medication name, strength and daily dosage.


PLEASE NOTE: EPS can only keep prescriptions on file for up to one year from the date they are written, regardless of the number of refills. If you will be out of the country for longer than a year, it is recommended that you develop a plan with your doctor for follow-up visits, or for issuing new prescriptions in a years’ time.

Can EPS supply my medication(s)?

To find out if EPS can supply your medication, please visit the “COMMON MEDICATIONS” tab at If you do not see your medication listed, you can submit a query by clicking here. Please note that in most instances, EPS cannot ship controlled substances.

Can EPS ship to my country?

EPS can ship to over 160 countries worldwide. This currently does not include: Belarus, Mexico, Moldova, Peru and Sweden. For updated information about customs restrictions, it is strongly recommended that the patient contact the Ministry of Health in their country of receipt, or a courier company such as DHL or FedEx.

How will my medication(s) be shipped?

The EPS pharmacy provider will select a shipping courier based on your location (typically FedEx or DHL). The fastest and most direct shipping routes will be used. If you are aware of a shipping method that has worked in the past, please indicate the courier on the online order form under Special Delivery Instructions.

How do I pay for my prescriptions with EPS?

Eligible members, their spouses, and dependents can obtain their prescription medications through the EPS program at a co-pay determined by your employer’s benefit plan. Refer to your benefit outline to determine if you have an applicable co-payment or if your plan requires that you reach a specific deductible.


Non-EPS cardholders must pay for their order in full. Your employer may become a participant with the EPS Program.


Contact EPS to find out how your employer can become an EPS Program participant:

Call EPS at: (540) 777-1450 (8:30am – 5:00pm EST/EDT, USA)

Send us an Email at:

Can EPS accept prescriptions from a doctor outside of the US?

EPS can accept prescriptions from a doctor in any country provided that it meets the EPS requirements and the medication is available from an overseas pharmacy vendor. To find out if your medication is available overseas, you can fill out a medication inquiry here.

Can EPS ship refrigerated medications?

EPS can ship refrigerated medications in cool storage packaging that keeps your medication cool for 3 to 5 days. Contact EPS to find out if refrigerated items can be shipped to your country.

Can EPS ship controlled substances?

In most cases, EPS is not able to ship controlled substances. If you would like to have a controlled substance shipped to you overseas, we recommend contacting the manufacturer directly. Otherwise, please contact your doctor to ensure you can take a sufficient supply with you before leaving the US.

How do I reorder with EPS?

After your first order with EPS has been completed, we will send you a reorder reminder an estimated 6 weeks before you run out of medication. The reminder email will contain a summary of your previous order as well as a checklist to complete and return to EPS. If there are major changes to your order, we recommend completing a new online order form at

What if I do not have EPS benefits?

You can still order with EPS even if you do not have an EPS benefit. If you do not have an EPS benefit, or you are not sure, contact a member services representative at or call us at 540-777-1450 to find out more.